Extended Warranty Powered byUNITERS North America
Accidents Happen! Depend on Pure Balance for life’s messy moments.
Pure Balance offers coverage for accidental and structural damage when you purchase a protection plan from Evans’ Heritage Home. From the living room to the dining room, bedroom, office, and every room in between, protect your new furniture from stains, deep scratches, electrical failure, chipping, broken zippers, pet damage, and more.
Below is a comprehensive list of coverages included in the 5-Year Pure Balance plan.
Below is a comprehensive list of coverages included in the 5-Year Pure Balance plan.
- All accidental stains attributed to a single occurrence
- Accidental rips, tears, burns, and punctures
- Accidental scratch, gouge, chip, puncture or dent that penetrate the top coat of hard surface finish
- Water or beverage marks or rings
- A structural or component failure due to a defect in materials and workmanship during normal residential use. Includes breakage of frames, glass, mirrors, mechanisms, welds, swivel bases, recliner handles and assembled joints and includes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters
- Checking, cracking, bubbling or peeling of the coating of finish on hard surfaces
- Seam and stitching separation, zippers, buttons and tufted buttons
- Loss of silvering
Need to file a claim? It’s simple with our mobile app!
Review coverage details, file a claim 24/7, schedule your technician appointment, and receive status updates with the Warranty Service mobile app. The app is available for download at the Apple App Store or on Google Play. Please note, you have 30 days from notice to report your incident/accident.
Please note, this is not a cleaning contract, nor does it cover the following:
- Accumulation (a buildup of stains or multiple damages)
- Anything reported after 30 days of discovery
- Odors
- Loss of resiliency
- Damage caused by misuse (jumping or wrestling)
- Abuse
- Damage covered by a Homeowner’s Policy
- Using cleaning products not approved by the manufacturer or administrator
Please see Terms and Conditions for full details.
Disclaimers
Please read your Terms and Conditions for complete coverage details. In cases where there is a discrepancy between this document and the Terms and Conditions, the Terms and Conditions will govern.
All claims must be reported within 30 days of discovering the incident. Some exclusions apply. See protection plan Terms and Conditions for details. You’ll receive a copy of your protection plan documents via the email address you provided at time of purchase.
FAQs
How do I file a claim?
You can file a claim on the mobile app, online at warrantyservice.com or call 866-213-6702. The Warranty Service mobile app is available for download at the Apple App Store and the Google Play store.
When does the protection plan coverage start?
Coverage begins on the day the furniture is delivered. If there are multiple deliveries under one order, the plan begins on the day the first item is delivered and continues for 5 years after that date.
What is accumulation?
Accumulation means a buildup of multiple stains or damages that have occurred over time and have not been addressed and cannot be attributed to a single incident.
When will I receive my Terms and Conditions?
You will receive a Welcome Letter and the Terms and Conditions after delivery via email.
What information is needed to start the claim process through the app?
You will need to enter your last name, zip code, and phone number to set up an account and to start filing a claim.
What if I don’t have a protection plan or coverage under a manufacturer warranty, or need assistance with furnishings?
Furniture Solutions Network (FSN) has a Direct-to-Consumer program that may offer a solution for an out-of-pocket expense. Your client can reach out to FSN online at www.fnspro.com or call 877-844-1813.